Terms and Conditions

These service terms explain the main rules that apply when you access or use the Koru Casino website, create or use a player account, play casino games, take part in promotions, and use related services such as deposits, withdrawals, and customer support.

By visiting the site, registering an account, depositing, or playing, you confirm that you have read and agreed to these conditions of use. The goal is simple: set clear expectations, protect players, and keep the platform fair and secure.

If you do not agree with these platform rules, please do not create an account or use the services.

Eligibility - Who Can Use the Platform

Koru Casino is for adults only.

To use the platform, you must:

• Be at least 18 years old, or the legal gambling age in your jurisdiction (whichever is higher).
• Have the legal right to gamble online where you are located.

It is your responsibility to understand and follow local laws and regulations. Koru Casino may restrict or refuse access in certain countries, regions, or jurisdictions, and availability can change over time.

Account Setup - Clear Rules for Registration

To register, you must provide accurate, current, and complete information, including contact details and any other information requested during sign-up.

Key account rules:

• Your account must be registered in your own legal name.
• You may only hold the number of accounts permitted by Koru Casino. In most cases, this means one account per person, household, IP address, device, or payment method where reasonable to prevent misuse.
• You must keep your details up to date. If something changes (such as address or phone number), update your profile as soon as possible.

Koru Casino may decline a registration request or close an account when there is a valid reason to do so, such as suspected misuse, incorrect information, or legal restrictions.

Verification and Identity Checks (KYC) - Why We May Ask for Documents

To protect players and meet regulatory and security requirements, Koru Casino may request verification at any time, including before a withdrawal is processed.

You may be asked to provide documents or information to confirm:

• Identity and age
• Address
• Ownership of payment methods used
• Source of funds or other compliance-related details, where necessary

Verification helps keep the platform secure and reduces fraud, chargeback abuse, and account takeovers. If requested information is not provided within a reasonable time, some account functions may be limited until checks are completed.

Your Account, Your Responsibility - Login Safety and Proper Use

You are responsible for keeping your username, password, and login access confidential. Any activity completed through your account will be treated as authorized by you, unless proven otherwise.

Your account is personal and may not be:

• Shared with anyone (including family or friends)
• Transferred, sold, or gifted
• Used to place bets or play on behalf of another person

If you believe someone else has accessed your account, contact support immediately and change your password without delay.

Deposits, Withdrawals, and Account Balances - How Payments Work

Payment processing rules can vary by method, country, currency, and security requirements. Koru Casino supports a range of payment options that may include Visa, MasterCard, Apple Pay, Google Pay, Bank Transfer, Interac, and cryptocurrencies such as Bitcoin, Ethereum, Tether, and others, depending on availability in your region.

Please keep in mind:

• Minimum and maximum deposit or withdrawal limits may apply.
• Processing times may vary and can be affected by verification, banking networks, blockchain confirmations, or third-party providers.
• Withdrawal requests may be reviewed before approval, including checks for account security, bonus conditions, and payment method ownership.
• Koru Casino may apply reasonable measures to confirm the legitimacy of transactions and to prevent fraud and misuse.

Your displayed balance may include real funds, bonus funds, and pending transactions. If a balance is shown incorrectly due to a technical issue, Koru Casino may correct it in a fair and reasonable manner (see “Errors and Technical Issues” below).

Promotions and Bonus Rules - What to Expect Before You Claim

Promotions, bonus offers, and free spins can come with additional bonus terms that apply alongside these service terms. Before participating, you should read the specific rules shown on the promotion itself.

Common conditions may include:

• Eligibility criteria (including country or player-history limits)
• Bonus codes or opt-in requirements
• Minimum deposit rules
• Wagering requirements and contribution rates by game type
• Time limits for using bonus funds and free spins
• Max bet limits during wagering
• Maximum cashout rules where stated
• Game restrictions (certain games may contribute differently or not at all)

As an example of typical conditions used on the platform, some offers may require a bonus code at deposit, may have a 7-day validity window, may use a 50x wagering requirement, and may apply different contribution rates (for example, slots may contribute more than table games). Where a max bet is set during wagering (such as €5 per round), you must follow it to keep bonus winnings eligible.

Koru Casino may cancel, adjust, or withhold promotional benefits where there is a reasonable basis to believe a bonus has been claimed or used in a way that conflicts with the promotion rules or fair use expectations.

Game Access and Platform Availability - Service Can Change

Koru Casino works to provide stable access to games and services, but access may not always be uninterrupted. Availability can depend on factors like:

• Your location and local restrictions
• Device and browser compatibility
• Scheduled maintenance
• Game provider updates
• Network or technical outages

Some games, features, promotions, payment methods, or site functions may be added, removed, suspended, or limited at any time. This can happen for operational, legal, security, or provider-related reasons.

Fair Play Standards - What We Don’t Allow

Koru Casino is built for genuine play. You agree not to misuse the platform, the games, or promotions.

Prohibited behavior includes, without limitation:

• Fraud, stolen payment methods, or misrepresentation of identity
• Collusion or coordinated play intended to gain an unfair advantage
• Chargeback abuse or intentionally reversing legitimate payments
• Bonus abuse, including exploiting loopholes, creating multiple accounts, or patterns of low-risk betting designed to extract value unfairly
• Using bots, scripts, automation tools, or unauthorized software
• Attempting to manipulate game outcomes, site systems, promotions, or payment processes
• Providing false information or using someone else’s personal or financial details
• Allowing another person to access or operate your account

Where fair play concerns arise, Koru Casino may request additional information, apply restrictions, or review play patterns to protect the integrity of the service.

When We May Limit Access - Operator Rights and Account Actions

Koru Casino may take reasonable action to protect players, the platform, and compliance obligations. Depending on the situation, this may include:

• Refusing a deposit or payment method
• Temporarily limiting gameplay or promotion access
• Suspending or removing bonuses linked to misuse
• Freezing withdrawals or transactions while checks are completed
• Closing an account where serious or repeated breaches occur

These measures are not intended to punish normal players. They exist to manage risks such as fraud, verification failures, restricted jurisdictions, or activity that conflicts with the account rules.

Errors and Technical Problems - How Mistakes Are Handled

From time to time, technical issues can occur. This may include interrupted sessions, game malfunctions, incorrect bonus awards, display errors, or inaccurate balances.

If an obvious mistake or technical error affects gameplay, wagering, balances, or promotions, Koru Casino may:

• Correct the error
• Adjust the account balance to reflect what should reasonably have occurred without the error
• Void affected bets or payouts in circumstances where results are clearly invalid due to malfunction

Any correction will be handled in a measured way, with the aim of reaching a fair outcome based on available records such as game logs and transaction history.

Responsible Gaming - Keep Play Under Control

Gambling should be treated as entertainment, not as a way to make money. If play stops feeling fun or starts causing stress, it’s important to take action early.

Koru Casino may offer responsible gaming tools such as limits or cooling-off options, depending on your region and account settings. You can also review guidance and support options on the site’s Responsible Gaming page.

Ownership and Site Content - Intellectual Property Basics

The website, brand elements, logos, design, text, and software components are owned by Koru Casino or used under license from third parties.

You may not copy, reproduce, republish, distribute, or commercially exploit any part of the site or its content without prior written permission, except where allowed by applicable law for personal, non-commercial use.

Third-Party Providers and Linked Services

Some parts of the platform are delivered by third-party providers, including game studios, payment processors, identity verification services, and technical partners. These services may be subject to provider availability, rules, and operational limits.

Koru Casino may also display links to external sites or tools. If you follow a third-party link, you should review that provider’s terms and privacy practices, as Koru Casino cannot control external services.

Liability Limits - A Fair, Practical Approach

Koru Casino works to run a reliable service, but certain issues may be outside the operator’s control. To the extent permitted by applicable law, Koru Casino is not responsible for losses or damages caused by:

• Internet or network failures, device issues, or unsupported browsers
• Delays or interruptions due to maintenance or technical problems
• Errors caused by third-party providers (such as payment or game services)
• User mistakes, including incorrect payment details or misuse of account access
• Events beyond reasonable control (for example, major service outages or force majeure situations)

Nothing in these service terms limits any rights you may have under applicable consumer protection laws.

“As Is” and “As Available” - No Constant Availability Promised

The website, games, and services are provided on an “as is” and “as available” basis. This means Koru Casino cannot promise that:

• Access will always be uninterrupted
• Every feature will always work perfectly on every device
• Every game, bonus, or payment method will be available in every country or at every time

Updates to These Conditions - Staying Current

Koru Casino may update these service terms from time to time to reflect operational changes, new features, security improvements, or legal requirements.

The most recent version published on the website applies from the date it is posted, unless a different effective date is stated. Continued use of the platform after an update means you accept the revised terms, so it’s a good idea to review this page periodically.

Other Important Policies to Review

These service terms work alongside other policies published on the site. Depending on how you use the platform, you may also need to review:

• the Privacy Policy
• the Cookie Policy
• the Responsible Gaming page
• bonus-specific rules on the Bonus Terms page
• any published AML/KYC guidance, where applicable

Contact Koru Casino Support

If you have questions about these conditions of use, your account, payments, or promotions, you can reach the support team through the site’s live chat or by email at support@korucasino.com.

By using Koru Casino, you help keep the experience safe and fair for everyone. These rules are here to set clear expectations for your account, gameplay, promotions, and payments, so you can use the platform with confidence.