Support

When you hit a snag or just have a quick question, Koru Casino makes getting help simple and reassuring. Our support team is ready to guide you through account setup, deposits and withdrawals, bonus queries, verification checks, and gameplay questions with friendly, precise answers.

Fast channels for every situation

Live chat — The quickest route. Accessible directly on the site, our chat agents are available around the clock to handle urgent issues like frozen sessions, deposit confirmations, or game errors. Typical response: under 2 minutes for most requests.

Email — For detailed inquiries or documentation, email support@korucasino.com. Use email when submitting attachments (IDs for verification, transaction screenshots) or when you need a written record. Typical response: within 12–24 hours; complex cases may take a little longer while we investigate.

Phone — Prefer to speak with someone? Phone support is available during extended daily hours for account and transaction concerns where a real-time conversation helps. Typical wait times during business hours are short, and our agents will walk you through next steps until everything’s sorted.

Find answers fast in the Help Center

Before reaching out, you may find an immediate solution in our FAQ and Help Center. It contains clear guides on deposits, withdrawals, payment limits, bonus rules, and verification procedures — designed for quick scanning so you get back to playing without delays. The Help Center is continuously updated to reflect new promotions, payment options, and common player questions.

Support that understands bonuses and payments

Our team knows how bonuses and promos work. If you have questions about no-deposit free spins (for example, the 40 Free Spins code FSWFREE, its 40x wagering, or the €/$50 max cashout), wagering contributions, or bet limits while a bonus is active, we’ll explain the terms in plain language and help you track progress toward clearing requirements. We also support a wide range of payment methods and currencies, including Apple Pay, Bitcoin, Ethereum, Visa, MasterCard, Neteller, Skrill, Interac, Google Pay, and many more — so if a deposit or withdrawal needs troubleshooting, we’ll help pinpoint it fast.

Knowledgeable agents who treat you like a real person

Every member of our support crew is trained to handle account, transaction, and gameplay concerns with discretion and speed. Expect patient, personable assistance: we’ll clarify why a verification step is needed, estimate processing times for withdrawals, and, when necessary, escalate to specialists to reach a prompt resolution. If a policy or restriction applies (age requirements, regional limits, or bonus eligibility), we’ll explain why and outline your options.

Security and privacy handled with care

We take verification and account security seriously. When we ask for documents, it’s to protect your account and payments. Submission instructions, accepted file types, and secure upload methods are all covered in the Help Center and reinforced by our agents so the process is smooth and secure.

Personalized support that keeps you confident

Whether you’re new to online casinos or a seasoned player, our support is tailored to match your needs. Need a walkthrough for a feature, help claiming a welcome offer, or clarification on a recent transaction? Reach out in the way that suits you best — live chat for immediate fixes, email for detailed records, or phone for a direct conversation. For a full look at what Koru Casino offers and more details about our service, check our Koru Casino review to learn how support fits into the broader player experience.

We’re here to help you enjoy the games with minimal interruptions and maximum clarity. If something comes up, contact us — a helpful reply is never far away.