FAQ

Registering is quick. Click Sign Up, enter your basic details (name, email, birthdate — you must be 18+), create a secure password, and confirm your email. During registration you can enter promo codes like FSWFREE for eligible offers. After you register, some features (deposits or withdrawals) may require verification. Follow the verification prompts in your account to upload ID and address documents when requested. If you run into problems, live chat will guide you through the process.

Koru’s welcome package can reach up to $/€15,000 plus 350 Free Spins, split across your first four deposits. The minimum deposit to activate each qualifying deposit is $/€20 and wagering on the bonus is 50x unless otherwise stated. Note that the total bonus pool is divided across deposits, so each deposit triggers a portion of the offer. Check the bonus terms for eligible games, time limits, and any maximum bet rules while bonus funds are active.

Yes — Koru offers a 40 Free Spins no-deposit bonus activated with code FSWFREE. Details: 40x wagering, valid on Aloha King Elvis (BGaming), no expiration, and a maximum cashout of €/$50. Activation requires entering the code during registration or in the promotions area. Country restrictions apply (Germany, Canada, Australia are excluded), and general no-deposit rules — such as a €/$50 cap on max cashout and a €/$5 max bet while using bonus funds — apply.

Koru supports a broad range of payment options including Apple Pay, Google Pay, Visa, MasterCard, Neteller, Skrill, bank transfer, Neosurf, Mifinity, Interac, and multiple cryptocurrencies (Bitcoin, Bitcoin Cash, Ethereum, Tether/USDT, Tron, Dogecoin, Ripple/XRP). Available currencies include AUD, CAD, EUR, USD, BTC, BCH, ETH, DOGE, LTC, NZD, and Tether. Deposits are typically instant; withdrawal times vary by method and may take longer after verification. Some providers may impose their own fees — check the payment terms or contact support@korucasino.com for specifics.

Wagering requirements are the playthrough amount you must meet before bonus funds become withdrawable. For example, a 50x wagering means you need to wager the bonus amount 50 times. No-deposit free spins here carry 40x wagering. Contribution rates differ by game type: slots usually contribute 100% toward wagering, while table games and other games often contribute around 5%. While bonus funds are active, a maximum bet (commonly €/$5) applies. Koru’s default bonus model is non-sticky, meaning you can withdraw initial funds and play freely, but the bonus balance follows specific terms until wagering is met.

Yes. Koru is optimized for modern mobile browsers and works across most iOS and Android devices. Many games from the provider roster are built with responsive design, so spins, deals, and live dealer action translate cleanly to smaller screens. If you experience performance issues, make sure your browser is updated, clear cache, and retry. For persistent problems, reach out to live chat.

Koru partners with a wide range of studios to offer slots, table games, and live dealer content. You’ll see top names such as NetEnt, Evolution, Pragmatic Play, BGaming, Yggdrasil, Quickspin, Betsoft, Playtech, Big Time Gaming, Relax Gaming, Red Tiger, and many others. The library covers classic slots, modern video slots, progressive jackpots, and live casino tables. If you’re looking for a specific provider or title, use the site filters or ask support for help.

License details and regulatory information are displayed on the site footer — check there for the official license and jurisdiction. Games come from established providers and are designed using certified random number generators where applicable. Many titles undergo independent testing and auditing by third parties; if you need verification reports or certification details, contact customer support and they’ll point you to the relevant documentation.

When requested, standard KYC documents include a government-issued photo ID (passport, driver’s license), a proof-of-address (utility bill, bank statement dated within recent months), and sometimes proof of payment for the method used (screenshot or statement showing the transaction). Verification usually completes within 24–72 hours once documents are submitted, though times vary. Prompt verification speeds up withdrawals, so submit clear, legible files when asked.

First, try basic fixes: refresh the page, clear browser cache, ensure cookies are enabled, restart your device, or switch browsers. If the issue persists, use live chat for immediate help or email support@korucasino.com with screenshots, device/browser info, and a description of the problem. The support team can escalate technical bugs and advise on status updates.

Koru enforces an 18+ rule and provides responsible play options. You can set deposit limits, loss limits, session reminders, and take temporary or permanent self-exclusion through your account settings or by contacting support. If you need help beyond the platform, the support team can provide referrals to professional organizations and resources for gambling support in your region.

You can find help via the on-site FAQ, live chat for fast responses, or email support@korucasino.com for detailed queries. Live chat is the quickest route for account and technical issues; email is useful for attaching documents such as KYC files. Response times vary with workload, but Koru aims for fast, helpful customer service.

Koru Casino uses industry-standard encryption and secure payment channels to protect your personal and financial data. Your account activity and transactions are handled through encrypted connections, and payment providers add extra layers of security for deposits and withdrawals. Games are supplied by audited studios and use certified RNGs where required, so outcomes are independently verifiable. If you ever have concerns about account security, change your password immediately, contact support@korucasino.com, and consider adding any available account protections offered in your profile settings.